Talk Directly to the Owner

Talk Directly to the Owner

Most HVAC companies route you through a call center. We don’t. If you’ve had an experience — good or bad — that you want the owner to know about, this page exists for you.

Why We Have This Page

Hot 2 Cold has 1,000+ five-star reviews because we run our shop differently:

  • Salaried technicians (no commission, no upselling pressure)
  • Honest diagnoses
  • Upfront pricing
  • Real accountability when something goes wrong

That last one — accountability — only works if you can actually reach the person responsible. So here’s how.

How to Reach the Owner

📧 Email

Send directly to Team@hot2coldairconditioning.com. Read every morning. Reply within one business day, usually same day.

📱 Call

Main line: (813) 355-9698

If it’s an active service problem, please use the main dispatch line so the team can move quickly — then ask to speak with the owner if you still need to escalate.

What to Reach Out About

Reach out if:

  • You had a great experience and want me to know who deserves the credit
  • Something went wrong on a service call and the team didn’t make it right
  • A technician was rude, late without notice, or pushy on the upsell (this should NOT happen — it’s the opposite of how we train)
  • You’re a neighbor of a customer of ours and you saw something worth flagging (good or bad)
  • You have a recurring HVAC problem nobody seems to be solving and you want a fresh set of eyes
  • You’re a vendor or business contact who needs the owner specifically

Don’t use this channel for:

  • New service requests — call (813) 355-9698 or use the online appointment form for fastest dispatch
  • Billing questions for an active job — those go to our office staff who actually have your file in front of them
  • Sales pitches from third parties — I won’t reply

About Hot 2 Cold

Founded 2010. Florida Contractor License CAC1816786. Three Tampa Bay offices (Riverview HQ, Tampa, Holiday). Locally owned and operated.

What Customers Say

Read all 1,000+ five-star reviews at:

One Last Thing

If you read this page and decide to reach out — thank you. Most companies make this hard on purpose. We don’t, because we have nothing to hide.