Great service! Awesome price! Great people to work with! Always considerate of taking care of our concerns. And just outright Friendly and professiona
Holiday, FL 34690
Great people to work with! Considerate of our needs n concerns! Very professional n Friendly!
Lutz, FL 33558
I had a smart thermostat installed.The tech installed the thermostat but didn’t seem to know much about programming it or offering any kind of tutorial about the operation of the thermostat.A previous tech had left the heat strip wiring out of the old thermostat for reasons unknown.This tech hooked up the heat strip wiring in this new thermostat without going to unit to check if heat strip was actually working.He just stood over vent and said “it is blowing cold air so the heat strip is not running in cooling.I am no expert in ac repair by no means but why the heat strip wiring was left loose should have been investigated a lot more than it was.I may have a faulty heat strip and not know it.Who knows?When tech installed thermostat,the thermostat told him some wiring didn’t seem quite right.I don’t know what he selected on thermostat but that notice went away.I am not confident that the thermostat is installed or programmed correctly.Time will tell I guess…..
1 yrs maintenance
Plant City, FL 33565
1 yr ago we had a reg maintenance done on our a/c heating unit. Then we paid a monthly fee of $11 for a year that would cover having a maintenance done in a yr and some perks for any service calls being $1 and discount on any services/repairs needed. This 2nd yearly maintenance visit was a surprise in that it wasn't through like the first one. The only thing that was looked out was the unit itself while a/c was on. No temps were taken at each vent inside and nothing was checked on heating side of the unit. Won't continue the monthly fee after these 12 payments.
Response from Hot 2 Cold:
Thanks for the feedback Pamela, your numbers should of been emailed but here they are: Split:18 Humidity:49 Super Heat:11 Sub Cool:9 These number show your equipment is in good shape and unless you told tech of rooms having diff temp they would not of check. We also have photos of equipment taking measurements. Your maintenance is month to month so I can cancel today if you like, but if the next maintenance provider try's to sell you something and you want a second opinion you will have to pay the 189 fee again you paid when starting. We pride ourself on the quality of our maintenance service with the number one complaint of other maintenance programs being that they try to sell you something every time X company came out. I there is something wrong with your unit we would love to come out and charge for repair if you call another company I can guarantee something will be wrong.
Safety Harbor, FL 34695
James is extremely personable, passionate about his job, and explains complicated concepts well
St. Petersburg, FL 33711
This was the 2nd time meeting James. The first time, he diagnosed poor work by another A/C vendor and gave me the evidence to make them repair their mistakes. I kept Hot2Cold in mind for future work. This time around, we’re gladly hiring him for real work
He got it done!
New Port Richey, FL 34655
He very quickly installed the heating element in my new HVAC unit, was in and out and repaired something that was disconnected in my home from the HVAC repair. So 👍 👍 The only reason I gave 3 stars on the ‘convenience’ question was because they were 2 hours later than the late end of the window, which was frustrating because I have million things to do and my time is valuable too… but it all worked out ok. It was all redeemed when they were done so quickly.
Personal and In Depth Service
St. Petersburg, FL 33714
James was great, addressed all my questions, and went above and beyond to explain the situation. Very responsive and helpful!
Tarpon Springs, FL 34688
Tony is the best! He is thorough. You couldn’t ask for a better person to work on your AC system
Valrico, FL 33594
Tony was very thorough and explained everything clearly. Learned a lot from him today.
Great service and nice tech
Tampa, FL 33618
Good and trustworthy company
Did what was needed
Tarpon Springs, FL 34688
Satisfied with Corey but not Hot2Cold overall.
Riverview, FL 33578
Great service thank you!
Wesley Chapel, FL 33543
Most professional and on time comp at I’ve ever dealt with. From intake to service. So glad they could help me immediately.
Tampa, FL 33611
The guys that showed up this time had the equipment needed to get the job done, unlike the guy you sent out before who just wanted to tell me how to alter my home to make it easier for him to get in the attic.
Tampa, FL 33624
I have no idea if the system is fixed
Fixed it in a jiffy!
Valrico, FL 33594
A/C was not producing enough cold air. Corey walked up to the A/C and immediately spotted the problem. The condensation drain tube was partially clogged and had caused the compressor to shut down. After a thorough check and cleaning, we were up and running in less than 30 minutes. Corey showed me how to keep ahead of the issue to avoid the problem again. THX to Corey for a great service call!
Great service, appreciated info on how to maintain and prevent further problems, super nice guy!
St. Petersburg, FL 33710
My air stopped working late last night. Called this afternoon, was offered a time this evening. Weirdly, my air turned back on about 10 minutes before the appointment. I called and cxld the appointment, but fortunately he didn’t get the message. When he got here he offered to just take a look FREE OF CHARGE! Good thing, because the air then turned off on its own again. He was able to diagnose the problem within a few minutes, took care of the problem. During his visit he offered info on how to maintain to prevent same thing happening again. Very nice gentleman (Tony). Highly recommend. Will definitely use them again (and will ask for Tony)!
Tampa, FL 33647
Great service. Thank for for educationing me on my drained line.
Less than helpful
St. Petersburg, FL 33711
Technician installed a new circuit board on my compressor but had no idea how to run the required diagnostics. System still shows multiple errors and a communication error
Riverview, FL 33578
Tony was nothing less than amazing. He’s extremely knowledgeable and professional. He was eager to educate myself and my husband on ways to keep our AC in good condition.
Perform diagnostic and evaluation of System operation and present Customer with multiple options for Maintenance, Repair, or Replacement of System. New thermostat was installed checked wiring thermostat was wired correctly reprogrammed thermostat to disable aux heat to coming on when heat pump comes on independently aux heat and heat pump works and system is working in heating and cooling system also cuts off and on when calling
just install 10 KW went to Home Depot to purchase correct wire install tested customer happy 10 KW working
Completed Added refrigerant for proper sub cooling and better humidity removal, system checked good and draining very well.
System upstairs attic needs filter asap no filter in system filter was impacted and wet it has been removed and informed homeowner Santi system drainline flushed blower ok comp ok fan ok cap ok charge ok both systems are up and running at this time. 1 Time Maintenance
Completed, Added 3 lbs refrigerant,found leak in evaporator coil in air handler, quoted estimate Of $2500.00 for coil replacement under warranty and pricing will have to be verified,and gave estimate on new system.
Today we visited to determine what needs done to the ductwork. There was a fire in the home and soot has collected in the air handler and ductwork. James put together replacement information because the home has a combination of flex duct and fiberboard and cannot be cleaned.
Installation of EcoBee thermostat
Found duck work off return. And also full of water. Reconnect and seal back duck work. Package unit is inclined again we need to follow up.
Perform maintenance checked refrigerant pressures checked cap check wiring checked coil clean drain line got the temperature split clean outside coil checked amp on compressor check amp on fan check amp on blower motor unit performing correctly need to come back with a 20 x 25 Merv 11 filter
Today we visited because the unit was icing up again. James discovered the thermostat wires were not wired properly. When the initial appointment was made the thermostat was bad. The first technician, Tony, bypassed the broken thermostat to get the tenants air conditioning until we could return to replace the faulty thermostat. It seems that when we returned to install the thermostat the wiring was not reconfigured. The wiring is now properly configured and the unit is performing as it should.
Repair Option found dirty filter tenant/homeowner going to replace 20x20x4 flushed drainline system up and running
The Bosch IDS Light is the first 15-SEER Inverter condenser on the market. This BOVA15 outdoor system combines with our BVA15 fixed-speed air handler. With IDS Light, you get the benefits of our inverter system at a price point you’ll love!
Today we visited to provide a second opinion on the a/c unit. A company visited Pat and told him the compressor failed and the unit requires replacement. We learned the diagnosis is incorrect. The issue is the inside fan and capacitor. The compressor works fine. After initially replacing the capacitor the machine performed properly. Soon after the capacitor was replaced the unit stopped working again because the blower motor is faulty. James put together repair and replacement information for consideration. Pat plans to chat with his home warranty company about the inaccurate diagnosis and see if they are willing to help moving forward.
Repair Option performed 1yr maintenance santi duct blower ok drain line flushed comp ok fan ok cap ok charge ok system up and running
Completed, Found heater has sequencer only bring on one heat strip,customer wants to leave it that way for now.
Completed, Callback on drain, System checked good and draining properly now.
Customer would like service on Monday.