Air Conditioning Repair Service Areas
Reviews
Well done
Chris -
Ruskin, FL 33570
Troy did great work and explained everything thoroughly. Very knowledgeable and would recommend him to anyone.
Great service. Prompt and courteous
Chris -
Valrico, FL 33596
Hot to cold was prompt on the service as our unit was not blowing cold in 94 degrees early summer. James came out the next day and was quick to diagnose the problem. We were back to cold AC in less than an hour. Appreciate the fast turnaround and professional service.
Great Service
Karen -
Ruskin, FL 33570
Knowledge and honest service! Rodney and all the techs I have worked with over the past few years, do a great job of explaining how things work!
Great Service!
Karen -
Ruskin, FL 33570
James did a great job explaining the different units, requirements, financing etc. I felt like he knew his stuff and helped me make the right discission to suit our household needs.
Great experience
Kent -
Brandon, FL 33511
On time, actually a little early. Very pleasant and courteous. Did his work in a professional manner and explained what he found when finished.
Excellent service and a smile
Nicole and Michael -
Wesley Chapel, FL 33545
James is a consummate professional and a great person in general. He’s been an advocate for our issues and works so hard to resolve them and make sure we get the best experience and service overall.
Excellent service!
Jeremy -
Brandon, FL 33510
Troy was very personable and knowledgeable. He answered all my questions. Great job!
Good and efficient
SCOTT -
Ruskin, FL 33570
Identified the problem and solution quickly. Very efficient, good work.
Excellent service
David -
Holiday, FL 34690
Troy, Rodney, and Lee(American Asian?) all contributed greatly to get my AC back up and running. A giant thanks!
Control Board Replacement
Patrick -
Tarpon Springs, FL 34688
Second experience with technician Rodney was just like the first: efficient, most competent, and personable. We highly recommend this professional.
Replacement of AC coil
Patrick -
Tarpon Springs, FL 34688
We were more than pleased with the expertise and personable nature of our recent technician from Hot2Cold. We highly recommend Rodney and the company he so responsibly represents.
Wayne is the best!
Michael -
Clearwater, FL 33767
Professional and knowledgeable service. I would only ask for Wayne going forward. Thank you.
Great Service! Always on time!
Karen -
Ruskin, FL 33570
Set up an appointment for an annual check-up. Our technician Troy was very efficient and courteous. Called in the A.M. with his ETA, showed up on time, removed his shoes when entering my house cause he saw that's what I do, asked several questions to make sure everything was working properly or if there was any concerns with how things are running. After the service, followed through with what was done, age of the units, how they are looking and what we can do to stretch-out it's life line. Made sure there were no questions or concerned. I have been using Hot 2 Cold for several years now and find they are a good company with great employees!
Superb service on all counts!
Patrick -
Tarpon Springs, FL 34688
Troy was professional and personable in all respects re: our recent AC issue. Unconditional recommendation from us!
Timely service
Matt -
New Port Richey, FL 34655
Very thorough inspection and honest analysis of my system.
Bob -
Palm Harbor, FL 34683
Troy was very pleasant and professional. He conducted a comprehensive review of my AC system and made recommendations of future needs.
Friendly service!
Max -
St. Petersburg, FL 33702
Barry was courteous and respectful and got the job done quickly!
Excellent Service from Barry
Bill -
Brandon, FL 33510
I can’t say enough good about Barry. He actually fixed the problem with our air conditioner whereas we had another technician out the other day who misdiagnosed the problem and tried to sell us an entirely new air conditioning unit we did not need. This caused us extreme stress that was unnecessary. Thank you so much Barry for your honesty and expertise.
Excellent service
Antonie -
Riverview, FL 33569
Wayne and the guys are great
Tech is great. Scheduling, not so much
Lisa -
Zephyrhills, FL 33543
Berry came again and fixed the problem causing no A/C from one of my 2 units. Not to do with Berry but Hot2Cold always schedules me very late in the afternoon for some reason. Sometimes the tech can’t get here cause it’s too late and has to home the next day. Good thing I’m retired.
Yearly check up on HVAC system.
Michael -
Holiday, FL 34691
Trey was very professional and knowledgeable!!
Broke waterline…then broke more waterlines
Andrew -
Tampa, FL 33602
I am compelled to share my recent experience with Hot2Cold as a cautionary tale for prospective customers. My encounter with this company left much to be desired, to say the least. If I could rate them zero stars, I would do so without hesitation. The best way to judge a contractor is if they leave your home better than they found it. It is safe to say that the people over at Hot2Cold left my home worse than when they entered. I initially contacted Hot2Cold to request an estimate for replacing my AC unit and ductwork. I reached out in the morning, and they said they had availability that day from 10-12. Troy Andersen showed up at 11 and proceeded to carelessly break a waterline before noon. Luckily, I heard the water leaking and managed to prevent further damage by quickly shutting off the water supply. However, Troy remained silent for the next 30 minutes, leaving me in the dark about the situation. Finally, he reluctantly admitted to the mishap and begrudgingly committed to fixing it. I asked Troy if he had ever done this before. He responded, “of course, I know how to do it. I used to do installations for water heaters.” However, what ensued was a series of missteps and delays that exposed serious shortcomings in Hot2Cold's professionalism and competence. Troy's prolonged absence to procure parts from Home Depot, followed by multiple trips due to incorrect purchases, only exacerbated the situation. By 3:30 PM, further damage occurred, prompting Troy to acknowledge his limitations and suggest deferring to a more experienced technician the following day because he’s just the “salesguy” and he doesn’t do this type of stuff. Turns out…he’s not a plumber. At this point, he gives me the option of him continuing to try and fix what he’s broken or have another more experienced guy come at 1 pm – 3 pm tomorrow. By this time, I’m getting frustrated and call the office and communicate to them they need to send someone first this in the morning and not at 1 pm – 3pm. They said they rescheduled their most experienced guy, Berry Davignon, to come at 8 am but he showed up after 10 am. By 2 o’clock, he had made the problem worse and gave up having broken more pipes and torn down my firewall. Berry proceeded to tell me that they were going to send an actual plumber and that he was 45 minutes away. The office told me they would send information about this plumber…they never did. He finally arrived at 6 pm but I had to leave for a scheduled event and didn’t want an unsupervised stranger in my home…plus, he didn’t have the right parts. Finally, at 2:30 pm, three days later my water was back up and running. At no point did Hot2Cold seem to regard this as an urgent matter. I reached out to the Department of Business & Professional Regulation and found out that Hot2Cold doesn’t have a license for plumbing and neither do Troy or Berry. I am currently working on filing a formal complaint. I think it is safe to avoid this company. Beyond this disaster, the quotes for replacing my unit were insane. This guy didn’t listen to a thing I said plus he is charging thousands of more than the competition. Hot2Cold Quote: 3 Ton Franklin / Goodman 14 SEER $10,981.54 3 Ton Franklin / Goodman 15 SEER $13,103.10 Both these quotes were without ductwork which I wanted done. Caldeco gave me an estimate for a 3 Ton 16 SEER unit and duct work for $13,478 and an additional $2,000 to upgrade to their nicest Carrier unit. Air Quality Control gave me an estimate for 3 Ton 16 SEER Carrier unit for $10,241.36 with no ductwork. Air Pros gave me a quote of $9,480 for a 3.5 Ton 14.3 SEER Goodman unit and $10,483 for a 3.5 16 SEER Goodman. Chill Masters $6,000 3 Ton 14 SEER American Standard These guys are taking advantage of people. My hope is that by sharing my dreadful experience, others can avoid similar misfortune. In conclusion, my interaction with Hot2Cold was a cautionary tale of incompetence, poor communication, and inflated pricing. I implore Hot2Cold to reevaluate their practices, prioritize customer satisfaction, and implement measures to prevent such incidents in the future.
Excellent
Mark -
Holiday, FL 34691
I’m Happy to share that Troy returned and resolved the issues I had. My previous review was not good and I regret posting it I’m turning into my father lol
Friendly with lots of knowledge
Brian -
Tampa, FL 33647
Berry was very helpful and thorough explaining what was happening with our system and were very happy we called.
Installation
Mark -
Holiday, FL 34691
I asked Troy to have the repair persons fix and clean the outside unit. Cory/Rodney were on the roof Max 20 minutes rapped it up, showed me pictures. Did not bother to turn on the unit. It's a little louder and more vibration than before. I asked if they cleaned the unit Rodney said they were not told to clean it ! I’m frustrated not sure what my next move is.
Response from Hot 2 Cold Air Conditioning:
Hi Mark, thank you for making us aware of this. We didn't see where you called into us about this issue and would have been more than happy to follow up on this for you prior to posting a review. We will be more than happy to send Troy back out to evaluate the noise. The estimate that you approved was for the Contactor, the Condensor Pad for the roof, and the Hard Start Kit, so thats the work the crew was informed they needed to complete on the appointment. Please let us know here or call us at the office if you would like to have Troy come back out to evaluate the noise and you can also speak with him in regards to the cleaning.
Excellent, efficient service!
Valdez -
Tampa, FL 33604
Tory came in, was very clean, quick and thorough! Great job, I appreciate his effort!
Excellent
Ruth -
Trinity, FL 34655
Excellent.
Michael -
Clearwater, FL 33767
Professional and respectful.
Excellent Service!
Linda -
Clearwater, FL 33755
Troy was very professional and courteous.
Excellent
Germaine -
Tampa, FL 33629
Very pleased with this crew and their work ethic. Would highly recommend this company to my friends and family.
rodney@hot2coldairconditioning.com
Found unit running upon arrival. After looking into the safety switch, there was water inside cup. Will clear ptrap of drain and clear inside condensate pump.
Corey B.
Tape on bottom half of the unit is causing whistling sound unit was not supported properly on install recommend rehang air handler to support it on all four corners
rodney@hot2coldairconditioning.com
This item will protect leaves and debris from getting into the condenser and potentially damaging the coil.
James T.
This machine is the least expensive to initially install. It uses a single stage compressor and indoor blower motor. This unit is the most similar to the current system.
Corey B.
Replacement coil and pull and clean
troy@hot2coldairconditioning.com
Gave customer estimate on a new thermostat
troy@hot2coldairconditioning.com
Refrigerant and visit
Corey B.
Completed inspection before Ipermit by county
troy@hot2coldairconditioning.com
Picked up filter
troy@hot2coldairconditioning.com
Yearly maintenance
troy@hot2coldairconditioning.com
Customer was looking into getting a bigger exhaust fan for her bathrooms. We don’t do that.
troy@hot2coldairconditioning.com
Unclog drain line that was shutting system or float switch was tripped
James T.
Today we visited because the AC wasn’t working. The inside unit was kicking on but not the outside. Upon arrival the outside unit had a fault code for an open start circuit. The dual capacitor had failed. After replacing the capacitor The system came on and is performing properly.
rodney@hot2coldairconditioning.com
- Recharge the unit with refrigerant (R-410a) - Install leak seal solution
troy@hot2coldairconditioning.com
Performed yearly maintenance on two machines
Corey B.
- Recharge the unit with refrigerant NO WARRANTY
troy@hot2coldairconditioning.com
Did yearly maintenance
rodney@hot2coldairconditioning.com
Adding supply AQ return AQ and duct sani. The supply AQ will be installed at unit, the return will be installed at Dr office and duct sanitation only on office unit
James T.
Today we visited because the upstairs a/c unit stopped cooling properly. Prashant noticed the heat wasn’t working well this past winter and now that a/c is needed the issue is more obvious. We learned the upstairs ac isn’t working because it is low on refrigerant. James located the leak in a solder joint in the suction line near the air handler. The inside coil has already been replaced once and it seems one of the joints created during this repair is where the current leak is located. We will be returning to solder the leak and recharge the unit with refrigerant.
Corey B.
- Replacement of the leaking reversing valve - Recharge the system with refrigerant
Corey B.
Inverter technology delivers the most efficient and comfortable home. Sometimes called variable speed systems these machines are like having dozens of differently sized a/c units all in one. They have a variable speed compressor that incrementally “throttles” the power being used. Expect even temperatures, low bills, and extraordinary air quality.
troy@hot2coldairconditioning.com
Reattached fan motor that had come loose.
James T.
Today we visited to perform an annual maintenance on the air conditioning system. The unit is from 2005 and uses R-22 refrigerant which is now phased out. Kristin is aware that it is time to replace the system, but is hoping to keep it working for a while longer.
troy@hot2coldairconditioning.com
Back office work adjusting estimates
troy@hot2coldairconditioning.com
Customer had us out to do a estimate for blown in insulation. I also recommended that they replace their ductwork because there was a rodent up there and lots of the Plenum’s had chew marks on them.
James T.
Today we visited to service the air conditioning system. Jason had a home inspection and the inspector mentioned something about 5°. The service showed the machine cooling just fine. There is a 17° temperature split across the inside coil, the refrigerant charge is good, and none of the electrical components are out of manufacture specifications.
rodney@hot2coldairconditioning.com
Today the immediate issue is a failed dual capacitor. More often than not when the capacitor fails on the “fan side” the fan motor is quick to follow. A proper repair will be to replace the eight year old fan motor with the dual capacitor.
troy@hot2coldairconditioning.com
New estimate
James T.
Today we visited to determine why the ac isn’t cooling properly. We learned the unit is not working well because it is low on refrigerant (R410a) because there is a leak in the condenser coil, outdoor coil. The manufacturer has a coil available in Texas and will have to ship. Expect 10-14 days for shipping.
troy@hot2coldairconditioning.com
Customer had a clogged drain line. Unclog the drain line and system started up.
